Our Client, a Global Bank, is expanding their CAS Team within their

Wholesale Cards Operations Division (London), they urgently seek:

 

Job Title: Customer Account Specialist (CAS) / Transaction Services Sr Analyst

 

Job Purpose:

This is a mid level CAS role whose main responsibility is to manage/lead the ongoing relationship

with medium to large size Card Clients (Segment 1 and 2) following implementation.

 

This includes regular calls and periodical meetings with senior Client representatives, driving client

satisfaction, programme growth and acting as a point of escalation for Customer Services. CAS

provides a single window for the program administrators (senior representatives from the customer

organization).

 

 

Job Background/context:

The Regional Commercial Cards business is approx. 10 years old, has experienced substantial

growth over that time period, and now caters for 160 corporate clients. The regional business covers

20 markets, with significant further expansion planned for 2010.

 

The EMEA Prepaid business was launched in Dec 2008.The business is forecast to issue just under

1 million cards by December 2010.

 

Wholesale Card Operations is closely aligned to Product, Business Development,

Account Management, Implementations, Capabilities, and Technologies.

There are many interactions between these groups.

The CAS role is a key part of the Customer service function.

 

 

Key Responsibilities:

The Customer Account Specialist serves as the Clients’ primary contact. They provide operational

account management at a corporate client level.

 

The main responsibility is to maintain and strengthen the ongoing relationship with Commercial and

Prepaid Card Clients following set up by the implementation team and provide a single access window

for client queries and concerns.

 

 

Knowledge/Experience:

  • Excellent Customer Service skills

  • Experience of Managing and developing client relationships

  • Knowledge of credit and debit card markets, products and processes

  • Operations/Customer Service experience

 

For more information to/apply, please email your Resume/CV (including details regarding your current 

salary and

availabilty to:  

 

consultant@@vanduo.co.uk